We aim to do good things with good people. Vista’s Helpdesk Support Specialist role will be the first line of support for many of Vista’s customers and will provide clear direction and support for their technical needs. You are responsible for trouble shooting, resolving issues, communicating with the customer, and determining the best solution to the issue. The role is fast-paced and requires the ability to multi-task and troubleshoot effectively.

Key Responsibilities

  • Maintaining an extensive understanding of the cinema industry’s business operation in order to effectively communicate and troubleshoot with the customers
  • Investigating and resolving problems that arise with our software at a first level
  • Investigating and determining issues not concerning Vista such as hardware malfunctions, OS problems, and network connectivity that arise at a first level
  • Using SQL Server and SQL statements to assist with problem solving
  • Reading and interpreting error logs provided by the customer as well as gathering logs and supporting information to help resolve incidents
  • Escalating problems with the proper parties when it cannot be easily resolved during first level troubleshooting. This includes opening support tickets with second level support with all necessary logs and supporting information
  • Assist on Vista information request incidents

Person specification

Qualifications and experience:

  • Bachelor’s degree in related field
  • Minimum 1 year experience in a hands-on IT role
  • Strong client-facing skills, excellent verbal and written communication
  • Solid task management and understanding of assigned priorities
  • Ability to work independently
  • Enjoy managing own priorities and work well with different people and styles in a fast-paced environment
  • Strong analytical skills and problem-solving abilities
  • Commitment to excellent customer service
  • Proficient in Microsoft Word, Excel, Outlook, PowerPoint
  • Working experience with SDLC’s and IT solutions
  • Knowledge of MS SQL Server, and a knowledge of T-SQL
  • Experience working with databases
  • Basic knowledge or experience of software development concepts e.g. web services, relational databases, .NET framework
  • Some technical experience with advanced aspects of Windows – DHCP, DNS, IIS, AD and network configuration

Strongly Desired:

  • Passion for learning
  • Interest in the cinema industry
  • Ability to work on several tasks or projects simultaneously
  • Ability to effectively manage a varied and busy workload and to meet deadlines


  • Gorgeous lunch room with epic view of West Hollywood
  • Vibrant office culture with organized social outings and activities
  • Work with the best in the business – we are very careful with who we hire, and have assembled an extraordinary team of bright, hardworking and friendly people
  • Competitive benefits package: medical, dental, vision, 401(k) with company match, pet insurance, generous paid time off, free parking or commuter reimbursement, other cool cinema perks

Vista Entertainment Solutions Inc. is an Equal Opportunity Employer:

Vista Entertainment Solutions Inc. complies with all Federal, State and Local law prohibiting discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.

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