Vision

We aim to do good things with good people. Vista’s Software Support Specialist role will be the second line of support for many of Vista’s customers and will provide clear direction and support for their technical needs. You are responsible for troubleshooting, resolving issues, communicating with the customer, and determining the best solution to the issue. The role is fast-paced and requires the ability to multi-task and troubleshoot effectively.

Key Responsibilities

  • Maintaining an extensive understanding of the cinema industry’s business operation in order to effectively configure and support Vista software for clients
  • Investigating and resolving problems that arise with our software at a 2nd / 3rd level
  • Using SQL Server and SQL statements to assist with problem-solving
  • Reading and interpreting error logs provided by the customer and from the Vista software suite
  • Communicating with our clients using our support website, phone, email, and screen-share
  • Carrying a cell phone to answer urgent after-hours support calls on a roster basis
  • Identifying and logging software bugs to be fixed by our development team
  • Involvement in the handover of customers from the software implementation team to the support team
  • Assist implementation team with projects and training as needed
  • Maintaining an active role with the various teams within the Operations group and providing advice and assistance to all Vista departments

Person specification

Qualifications and experience:

  • Bachelor’s degree in related field
  • Experience in a technical role, working directly with both technical and non-technical clients, especially but not limited to software implementation or support
  • Great attitude, pride in your work, and commitment to creating excellent outcomes for our customers
  • Strong client-facing skills, excellent verbal and written communication
  • Solid task management and understanding of assigned priorities
  • Ability to work independently
  • Enjoy managing own priorities and work well with different people and styles in a fast-paced environment
  • Strong analytical skills and problem-solving abilities
  • Commitment to excellent customer service
  • Go above and beyond to mentor and help others
  • Self-starter with an ability to manage your time and tasks with little oversight, and great attention to detail
  • Ability to be on call 24/7 once every 8 weeks
  • Working experience with SDLC’s and IT solutions
  • Proficient in Microsoft Word, Excel, Outlook, PowerPoint
  • Knowledge of MS SQL Server, and a knowledge of T-SQL
  • Can hold your own with advanced aspects of Windows OS, hardware, and networking
  • Basic knowledge or experience of software development concepts e.g. web services, relational databases, .NET framework
  • Some technical experience with advanced aspects of Windows – DHCP, DNS, IIS, AD and network configuration

Strongly Desired:

  • Passion for learning
  • Interest in the cinema industry
  • Service industry experience, especially bar, restaurant, or movie theatre a plus
  • Ability to work on several tasks or projects simultaneously
  • Ability to effectively manage a varied and busy workload and to meet deadlines

Perks:

  • Vibrant office culture with organized social outings and activities
  • Work with the best in the business – we are very careful with who we hire, and have assembled an extraordinary team of bright, hardworking and friendly people
  • Competitive benefits package: medical, dental, vision, 401(k) with company match, pet insurance, generous paid time off, free parking or commuter reimbursement, other cool cinema perks

Vista Entertainment Solutions Inc. is an Equal Opportunity Employer:

Vista Entertainment Solutions Inc. complies with all Federal, State and Local law prohibiting discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.

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