CXM (Customer Experience Manager)

Redefine your guests' experience with with dynamic, tailored and personalised content.

  • Create truly unique, personalised experiences for your customers.
  • Dynamically change elements of pricing, deals, layout, advertising, and all manner of how your customers experience your cinema and sales channels.
  • Promote opportunities to engage your customers with different products – tailor deals and promotions to encourage your customers’ purchase of premium products. 
  • Adjust your cinema experience to suit the moment; change pricing when it rains, promote ice cream deals in a heat wave.
  • Set rules that respond to certain conditions in the world or the customer to produce changes automatically on a basic level to encourage and affect your customers.

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CXM

A dynamic engine to create a tailored experience for each customer.

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Loyalty

Loyalty can turn your moviegoers into a devoted returning audience with specific, tailored marketing campaigns, customisable reward systems, and a network of deep integrations in a consolidated cinema-centred loyalty system.

  • Develop powerful ongoing reward programs that differentiate your cinema, attract customers, nurture consistency, and increase spend per visit.
  • Build customer loyalty and provide personalised incentives based on their behaviour.
  • Recognise trends in behaviour records and create highly-targeted campaigns for specific demographic groups.
  • Seamless integration with other Vista products allowing access to rewards, memberships, concessions, points, and promotions, across multiple sales channels.
  • Consolidate your CRM system and marketing campaign management into one easy-to-use space developed specifically for the cinema industry.
  • Vista Group partner Movio enables enhanced execution of targeted campaigns.

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Hoyts Australia

Hoyts' award winning loyalty program came about through their installation of Vista, including its Loyalty module, and later working hand in hand with Vista Group company Movio.

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Loyalty

Inspire your audience. Keep them coming back for more.

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Vouchers & Gift Cards

Track, create, and control gift cards and vouchers around your cinema with Vouchers & Gift Cards.

  • Harness the marketing potential of your vouchers and gift cards to promote your brand, attract new customers, drive loyalty, and deliver repeat business.
  • Diversify and boost your revenue stream by selling vouchers and gift cards. Improve business to business relations and sales opportunities by offering corporate vouchers.
  • Reduce fraud with tools that allow you to track vouchers and gift cards from their inception to their redemption.
  • Blacklist vouchers that become lost or damaged. Track unredeemed and expired vouchers, reducing the liability of outstanding vouchers, and ensuring all are accounted for.
  • Assess voucher and gift card sales using a fully auditable voucher process at head office.

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Loyalty-Integrated Gift Cards

Learn to combine the data-capturing power of a Loyalty card with the revenue benefits of a gift card, and give your customers extra payment flexibility.

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Vouchers & Gift Cards

Give yourself the gift of repeat business.

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Call Centre

Support your guests’ needs and treat your loyal customers to shining service with Call Centre – a helpdesk offering specifically for the cinema.

  • Provide excellent service to alleviate all customer concerns.
  • Assess and raise staff performance using sales reports by site, user, film, or time.
  • Increase operational efficiency by deploying a single system that allows to sell tickets to, and provides support for, all cinemas across your circuit.
  • Enhance brand loyalty and recognition by driving the growth of new loyalty memberships.
  • Identify repeat customers by name, phone number, or membership number, and accommodate specifics for them.

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Call Centre

Care and convenience your customers deserve.

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